How long will it take to receive my order?

Orders are packed and shipped within 24 business hours. Delivery takes the stated business-day range depending on your location, and may vary due to postal networks or customs procedures. See details

How to track my order?

Use the tracking link in your shipping confirmation email. If you have not received a tracking number within 3 business days, email hello@undersharp.com. See details

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Tracked shipping is free on orders over the stated threshold. See details

What is your return policy?

We accept refund requests within 60 days of delivery, including for items that have been worn and washed. Contact us first for a return authorization, then send the item within 7 days to the address provided. Return shipping is your responsibility and is not refundable; no restocking fee is mentioned. Refunds are issued to the original payment method after inspection and may take up to 10 business days after we receive the item. See details

Can I exchange an item?

If your size does not fit, request an exchange within 14 days of delivery by emailing hello@undersharp.com with your order number and needed size. Return shipping is at your expense, while we cover shipping for the replacement. One exchange per item is available, subject to size availability. See details

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at hello@undersharp.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

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Frequently Asked Questions

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